FAQ
At Shri Ragam Flutes, we want you to have a seamless and enjoyable experience from start to finish. For that purpose, we’ve compiled a FAQ list below that covers the most common questions we receive. Have a look, and if there’s something missing, please send us an email or give us a call and we’ll be happy to help out.
What Carnatic flute size and scale do you recommend for a beginner?
Upon experience, we highly recommend the following Carnatic flutes for a beginner:
G scale Venu for customers with small hands, especially children
D# or E scale Venu for customers with medium sized hands
D scale Venu for customers with slightly larger sized hands
What are the payment methods accepted?
We accept payment only through Google Pay.
How are the flutes packed and delivered?
For the safety of the purchased flutes, we pack them in bubble wrap and enclose them in a high quality PVC cylindrical pipe sealed at both ends. Tracking ID of the order along with the courier company website will be shared with the customer after order and payment confirmation. Product will be dispatched only after receiving the payment.
What is the delivery time?
Generally, the product in stock is delivered within 5-7 business days. However, customized orders will require 2-3 weeks for dispatch, subject to availability of raw materials.
Which countries do you ship to?
We ship across India and internationally.
The cost of shipment depends on the weight and volume of the package, the destination country and the courier company.
Do you accept returns? What is the refund policy?
Shri Ragam Flutes is very professional and courteous towards customers who are not satisfied with our product or service. We'd like you to reach us immediately if any part of the buying experience or product itself is unsatisfactory or has any issues. We strive to achieve your utmost satisfaction when it comes to making and selling flutes made by us.
Once the order is placed, and if the customer is not satisfied with the product, it can be exchanged for non-customized orders only within 7 days of purchase.
Exchange of product is not applicable for custom orders because the Carnatic flute becomes non-usable for other customers.
Refund is not allowed for any order.
For initializing the replacement process, please let us know immediately about the same by email -ganeshsharanradhakrishna@gmail.com and send the product back to the given address in original condition and original packing within 3 business days of receiving the product for effecting exchange.
If the order was placed by mistake, we should be informed immediately about the same before the package is dispatched which usually happens within 24 hours of the purchase. You can reach us via email- ganeshsharanradhakrishna@gmail.com or call us at +91 8431306364.
If we are informed in time for an order made due to an error, and the cancellation is requested before the product is dispatched, we will refund the entire amount paid for the product within 7 business days.
Return Address: #193, Sreesharan, 2nd B Cross, 4th Main, 6th Block, B.E.L Layout, Vidyaranyapura, Bengaluru-560097.
Contact: +91 8431306364
If you still haven’t found an answer to your question, reach out and we’ll get back to you ASAP.